Accountability Lab seeks a CivActs Program Officer | Jobs263

Civic Action Teams (CivActs) Program Officer

Application deadline date has been passed for this Job.
This job has been Expired
Jobs263 Zimbabwe
  • Post Date: June 23, 2020
  • Applications 0
  • Views 356
Job Overview

Civic Action Teams (CivActs) Program Officer: Accountability Lab

Deadline: 3 July 2020 (5pm)


The Accountability Lab catalyzes a new generation of active citizens and responsible leaders. We train, mentor, and resource citizens to strengthen systems of accountability to unleash positive social and economic change. The Lab also strives to reinvent the way that development organizations operate through radical accountability, context-appropriate reporting, and creative awareness campaigns. The Accountability Lab is embarking on an exciting new program in Zimbabwe: New Narratives for Accountability in Zimbabwe (NNAZ). It seeks a dynamic, experienced and creative individual who is at home working with communities as well as data, and is passionate about accountability to fill the position of CivActs Program Officer (CAPO).


Position Description

The CAPO will be a key member of the Accountability Lab team, entrusted with leading the Lab’s creation and implementation of Civic Action Teams (CivActs formerly Community Help Desks) in selected communities in collaboration with the Lab’s cooperating partners. Civic Action Teams are a pioneering citizen feedback, dialogue and community voice platform to ensure accountability in the development process. They collect critical information from communities, solving daily problems for citizens, and facilitate the closure of feedback loops on a variety of issues from water, health, natural resource management, peace and security. The CAPO will work with Community Frontline Associates (CFAs) to collect and disseminate information on critical problems affecting their communities on a monthly basis through community surveys. The CAPO will help relay this information to the Lab, which will ensure that validated information on these issues is fed back to communities through local radio shows, community circles and meetings, info-graphics, and bulletins in local languages, facilitating conversations about key local concerns and working with partners to solve problems. This process is used to ensure that everyone understands how and when development will take place, to build accountability into local decision-making in real-time, and to close the feedback loop between citizens, governments, the media and the private sector.

While stewarding the Lab’s CivActs, the CAPO will also play a leading role in the Lab’s efforts to facilitate norm shifts and model accountability and integrity. The CAPO will do this through participating in the Lab’s efforts to deliver on projects against agreed deliverables and timelines, and support design, planning and reporting against grants. S/he will also liaise with other key team members to ensure harmonization across the various grant and project-related elements of the work as well as the Lab’s local partnerships. The Lab is a learning organization,  and it will expect the CAPO to understand and appreciate how to support its learning objectives, as well as those of the CivActs for purposes of improving activity delivery and internal learning process.

The CAPO will be a key point of contact for the Lab with designated and future partners on issues related to project delivery and collaboration, and will report to the Lab’s Programs and Campaigns Manager. The CAPO will also participate in a suite of activities under the Lab’s knowledge programme. The CAPO must be adept at managing coalitions, be a generous facilitator and community progress story teller. They must possess the ability to articulate, showcase and raise up the developments and achievements of the CivActs.



Project Management

  • Support the design, conceptualisation,  contextualisation and adaptation of the CivActs programme for Zimbabwe;
  • Generally oversee the implementation of the CivActs and especially the development and implementation of community surveys and data collection processes;
  • Develop and implement trainings for community data collection enumerators – Trainings in the project feedback loop and information cycle, as well as how to collect data via various methods including but not limited to the KoBoToolbox;
  • Work with enumerators to ensure data quality and to adjust data collection approaches as required;
  • Work with communities to develop a shared understanding of the project with communities and foster their ownership of it;
  • Conduct research to describe and explain relevant policy frameworks connected to the accountability issues and processes raised at community level;
  • Together with the Lab’s Strategic Communications Unit, develop useful information products that convert data into information that helps communities self-advocate more effectively;
  • Facilitate, document and assist in publicizing the CivActs learning journeys as possible models from replication in other parts of Zimbabwe and other national contexts;
  • Support the M&E team on data collection, synthesis and analysis to ensure that the CivActs are meeting goals and are adaptive based on the context;
  • Work with the rest of the Lab’s team and partners to ensure project outputs are delivered on time and within budget;
  • Coordinate project’s activities to ensure effective implementation including events, training and outreach.



  • Manage and monitor the CivActs work stream’s internal project management calendars and processes to ensure accurate and timely submission of proposals, reports and other outputs;
  • Produce internal progress reports and report to the larger team on a weekly basis on progress;
  • Act as the key interlocutor with partners on the CivActs program regarding reports, feedback and other information, on time and at the highest quality of delivery;
  • Coordinate and collaborate with designated personnel from partner/anchor organisations to ensure seamless and coordinated delivery of the full suite of activities under the NNAZ project.


  • Work with the Monitoring, Evaluation and Learning (MEL) team to develop log-frames and impact measurement tools for the CivActs and ensure data is collected against agreed upon goals on an ongoing basis;
  • Integrate a learning mindset and approach into the CivActs activity, ensuring that feedback and data is used to improve activities over time.
  • Lead training, where relevant, related to project implementation and outreach.
  • Follow-up on monitoring and evaluation findings to ensure that corrective actions are taken and/or adjustments are made to program and project responses;
  • Support the Lab’s internal learning and evaluation processes including through bi-annual impact and learning reporting and ongoing iterative data collection processes.

Success Factors:

Want to use data to make a difference? This position would suit someone with a strong M&E background who wants to see data used to help communities solve their own accountability challenges. But the person needs to be more than a data analyst happiest behind a screen. The ideal CAPO should also be able to build trust and rapport with communities; convert data into accessible, useful knowledge packages; and should be able to work with a team and incorporate feedback in an agile, responsive manner. CivActs will be an integral part of the Lab’s work in Zimbabwe, and an integral part of building a movement around integrity and accountability. The successful candidate will need to have the energy, vision and knowledge of the program implementation field to help us deliver on commitments and to improve the Lab’s work. The successful candidate will also need to be able to work within a dynamic and culturally diverse team, embodying the organization’s commitment to accountability, transparency and equity. We seek a demonstrated record of assuming significant professional responsibility, and a commitment to social causes and general societal well-being.

The candidate must share the values of the Lab and be inspired, believe in and committed to its vision of building active citizenship, responsible leaders and accountable institutions. Prior work with monitoring and evaluation, community building, training, or information in social and governance programs, as well as work with young people and women will be distinct advantages.



  • Relevant social science degree or pure science or commercial degree supported by relevant experience.
  • Exceptional interpersonal skills, and the ability to communicate with clarity and professionalism to a variety of relevant stakeholders across state, nonstate, civic and private circles.
  • Demonstrable ability to manage full project cycles including project design, management and reporting;
  • Experience with developing surveys, collecting data and analysing survey results;
  • Experience conducting training, including on data collection and understanding information cycles and feedback loops;
  • Ability to develop information products out of survey data;
  • Demonstrable policy analysis and research capacity, including an understanding of Zimbabwe’s local and national governance landscape and policy frameworks on key political, economic and social accountability issues;
  • Comfort with online data collection tools including KoBoCollect, and ability to create surveys using them as well as the ability to train other users is desirable;
  • Tech savvy and able to utilize and manipulate a host of technological and social platforms for work and digital storytelling;
  • A proactive leader, communicator and team player who can convene networks to solve problems collaboratively;
  • Adaptable, resourceful, self-motivated and able to prioritize in a fast-moving environment;
  • Highly organized and meticulous attention to detail;
  • Strong people management and technical skills;
  • Commitment to the Accountability Lab’s values of integrity, innovation, humility, practicality, and collaboration.


Duration:  Long term with a three-month probationary phase.
Reports to: Accountability Lab’s NNAZ Programs and Campaigns Manager.
Location: Harare, Zimbabwe
Compensation: The Lab is a going concern which is increasing its global footprint on accountability and integrity constantly. It is small, with finite resources, but is committed to fair pay for fair work and will pay a competitive salary commensurate with skills and experience.


Application Process

The Lab is an equal opportunity employer and encourages young, dynamic women and men with entrepreneurial and social enterprise experience to apply.


Interested candidates should submit a cover letter, CV and salary expectations via email to by 1700 hrs on July 3.

Candidates must include the title of the job they are applying for in the subject line of the email.

Job Detail
  • Career LevelOfficer
  • QualificationDegree
  • Experience5-10 Years
Shortlist Never pay anyone for job application test or interview.