Childline seeks a Development of Child Online Safety Guidelines Consultant | Jobs263

Consultant – Development of Child Online Safety Guidelines

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  • Post Date: June 23, 2020
  • Applications 0
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Job Overview

Position Title: Consultant – Development of  Child Online Safety Guidelines
Timeframe for Consultancy: 10 days
Due Date: 28 June 2020

Background of the Organisation

 Childline Zimbabwe is a registered Private Voluntary Organisation (PVO 7/2001). Childline provides a 24hour child friendly reporting and counselling platform. The organisation seeks to provide children, families and those involved with children, preventative, educational, therapeutic and rehabilitation services in addition to research and advocacy. Childline’s vision is: ‘A Zimbabwe that is passionate about the protection of children, championing, guarding and protecting their rights’. This is achieved through the organisation’s mission: ‘To champion, defend and promote the rights of children in Zimbabwe through the provision of safe, confidential and child friendly reporting mechanisms centred around a free 24-hour counselling service’.


In the last few years Zimbabwe has noticed greater internet usage among children and adults. The new education curriculum emphasises the use of Information and Communications Technology (ICT) in school and mobile data providers have opened free Wi-Fi hotspots around the country making the internet more accessible to every person in the country. An increase in the access of online spaces by children and young people also translates to an increase in their chances of being abused online. Childline launched and Online Safety Campiagn in 2019, based on the fact that internet usage for children and youth in Zimbabwe has increased and yet there is not much public education on how to use the internet responsibly and how to be safe online. Online safety includes security features of data and personal information as well as for devices used to go online, safety on the internet when using online information sharing as well as on voice calls and text messages.

The Postal and Telecommunications Regulatory Authority has produced  guides for online child protection. Although the guidelines are  intended for children, the comprehensibility  is for young people and adults. In order to make  the guidelines usable for all ages of children, Childline plans to create a child friendly, simplified version in two local languages. Copies of the child friendly guidelines and an online version will be shared widely. Childline is therefore inviting applications from indiviuals and/or firms that can develop  child friendly online safety guidelines and translate the guidelines into Ndebele and Shona.

Objectives of the assignment

  • Develop a child friendly, simplified online safety guideline with different sections including :
    • What online safety is
    • Guidelines for online safety for different age groups of children
    • How to be safe online
    • How to idenfity online threats
    • How and where to report online abuse
    • What the law says about cyber crime and cyber threats
    • Fun quizzes and tests at the end of each section for comprehension
  • Translate the child friendly simplified version of the online safety guidelines into Ndebele and Shona
    • Illustrate and design the guidelines with child friendly designs that can be comprehended by all children

Desired  Qualifications and Experience

Childline Zimbabwe is seeking the services of an experienced consultant to develop Child Friendly Online Safety Guidelines. The Consultant should have:

  • Relevant academic qualifications with a minimum of a Masters Degree in social sciences
  • Proven experience in developing guidelines, handbooks, toolkits, manuals for children
  • Demonstrable knowledge and understanding of child protection and child online safety in Zimbabwe
  • Excellent communication and writing skills;
  • Fluent in English, Ndebele and Shona
  • Strong computer literacy in MS Office and publishing software

Overview of Expected  Deliverables

The Consultant is expected to undertake the following tasks as part of the Child Online safety Guidelines  development:

  • Review relevant documentation including the Online safety Guidelines developed by POTRAZ and the Cyber Bill.
  • Design a postion paper that will be used to lobby for inclusion of children’s voices in the cbyer bill.
  • Develop a 20 page child friendly online safety guideline and translate it into Ndebele and Shona
  • Draft the online safety guideline in 10 days to allow for review and feedback by Childline and other relevant stakeholders
  • Subsequently edit the guidelines incorporating feedback from Childline Zimbabwe.
  • Deliver the final designed version of the Child friendly Online safety Guidelines within 30 days for printing.

Responsibilities and Organisation

The Consultant will be contracted by and report to Childline Zimbabwe. Childline’ Programmes Team will support the consultant to carry out the work. Specifically, Childline will provide any required documents and information on online safety.

The consultant is expected to work remotely using  own computer and work space.

Administrative Information

Payment will be done as follows:

  • 40% upon signing of the contract.
  • 60% when final Child Onine safety Guidelines, in 3 languages, are approved by Childline

Submission of Proposals:

The Consultant is expected to submit a detailed proposal with the following components:

  • Technical proposal to include:
    • Brief outline of proposed Child Online Safety Guidelines development process, including detailed activities schedule/work plan with time frames
  • Financial proposal detailing
    • Itemized consultant’s fees
    • Itemized administration expenses
    • Validity period of quotation

Other documents

  • The Consultant’s Curriculum Vitae– maximum 3 pages with traceable references.
  • In the case of a firm, submit Curriculum Vitae of lead consultant and all team members involved as well as the following additional documents: profile, physical address, telephone numbers, contact person of the firm/company; copy of registration and VAT certificate; names of Directors/Proprietors
  • Documentation of any work previously conducted by the Consultant.
  • Application documents must be submitted in PDF format and may not exceed 5 MB in size


Consultants should submit their proposals clearly marked “Proposal for Child Online Safety Guidelines as detailed in these TORs to:

The HR Manager
Childline Zimbabwe
6 Roscommom Avenue
Eastlea, Harare

email: copying; and


Job Detail
  • Career LevelOther
  • QualificationMasters
  • Experience3-5 Years
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