Zimnat is looking for a Customer Liaison Officer | Jobs263

Customer Liaison Officer

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  • Post Date: September 8, 2020
  • Applications 0
  • Views 225
Job Overview

This role shall be responsible for quality monitoring in the Client Experience & engagement Centre through the delivery of business-critical services to ensure client expectations are exceeded at ail touch points. Reporting to The Customer Services Supervisor the main roles and responsibilities of this role will include:

  • Resolving product or service problems by clarifying the customer’s complaint and expediting correction and following up to ensure resolution.
  • Identifying opportunities and make recommendations for improvement of client engagements
  • Cross selling and upselling the company’s products to customers.
  • Monitoring customer complaints and queries to establish trends and make appropriate recommendations.
  • Supporting and assisting sales for overall performance and customer service satisfaction.
  • Taking ownership and delivering a personal service which exceeds customer expectations
  • Identifying and implementing solutions to resolve any issues that may result in a dissatisfied customer
  • Collecting. analyzing, and utilizing data and feedback to identify opportunities to improve the relationship between the business and the other entity

The ideal position holder should have:

  • Relevant Degree in a Business-related field in Sales & Marketing; Media & Communication; Customer Services Management.
  • At least 4 years’ solid experience in services industry with a strong client experience or contact centre background.
  • Be an articulate and effective communicator. both orally and in writing with an energetic charismatic and approachable style.
  • Strong interpersonal skills for interfacing with all levels of stakeholders.
  • Ability to thrive in a fast-paced, demanding, dynamic work environment.
  • Disciplined work ethic with great attitude and energy.
  • Motivated self-starter who is organized and comfortable with managing own work – load.

Interested candidates meeting the criteria should submit their detailed CV’s & application letters indicating the position of interest not later than 08th September 2020 to recruitment.lifeassurance@gmail.com

Job Detail
  • Career LevelOfficer
  • QualificationDegree
  • Experience3-5 Years
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