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Customer Service Assistant

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Jobs263 Zimbabwe
  • Post Date: March 19, 2020
  • Applications 0
  • Views 333
Job Overview

As a Customer service assistant you will be responsible for the following activities :

  1. Receive and process service stations and GT customer’s fuels and lubes orders for delivery within the assigned area.
  2. Handle basic lubes queries in consultation with lubes team.
  3. Forwarding orders for invoicing and dispatch of trucks to the dispatch team.
  4. Receiving and attending to client calls, enquiries and queries and processing orders for walk-in clients including preparation, printing and delivering of quotations for clients in assigned area.
  5. Compiling weekly orders and sales for stations.
  6. Creating sales orders for LPG Gas, Jet A1 and STO for invoicing.

Coordinate Territory Manager involvement and assist account funding follow up-account crediting.

Context and environment

The scarcity of hard currency is strongly affecting industry and the overall energy market and will remain a challenge for some years. In addition, fuel supply to the market is challenging due to the country land locked situation.

Candidate profile

Ideally as a Customer Service Assistant, you will possess the following :

  • A University Diploma in Marketing or a related field minimum or a Degree (or its equivalent) plus minimum one year experience in a relevant field.
  • A minimum of two years working experience, one year of which must have been in a direct customer contact/ front office environment.
  • Ability to work under minimal supervision, good communication and public relations skills

Contract duration : 12 Months
Experience level required: 3 years
Job Expires: 10-Apr-2020

Job Detail
  • QualificationDegree
  • Experience1-3 Years
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