Dispatch Manager

Job Overview

The primary role of the Dispatch Manager is to oversee all Dispatch & Warehousing activities of table eggs & processed chicken.

The Dispatch Manager is responsible for managing the warehousing and dispatch of processed chicken and table eggs sales as per set budget & KPIs.

KPA 1

Responsible for ensuring that table eggs & processed chicken warehouses are stocked to avoid stockout & as per SOPs

Outcomes/Indicators:

• Receives main distributor/customer requirements (Pacman) weekly and ensures Pacman is fulfilled at daily Production meetings
• Oversees daily despatch quantities with Dispatch Supervisor.
• Uses data to manage the day to day operations & make decisions with the Sales Executive.
• Checks frozen products & frozen Warehouse with Frozen Stock Controller & Fridgeman Foreman daily to assess that all products have been stored as per SOPs.
• Checks table eggs warehouse with Egg Stock Controller daily to assess that all products have been stored as per SOPs.
• Follows up on all NC issues raised during daily check with Stock Controllers.
• Participates in stocktakes to ensure all monthly stocktakes are performed as per SOPs.
• Responsible for the efficient use & maintenance of all allocated assets including vehicles, office and facility premises & equipment.
• Attends all meetings as per meeting schedule.

KPIs/Indicators:

• Number of NC.
• Stock level.

KPA 2

Responsible for managing all Dispatch activities of table eggs & processed chickens.

Outcomes/Indicators:

• Plans & manages daily truck availability and randomly checks drivers’ checklist.
• Uses tracking randomly to check truck movements .
• Follows up on all truck maintenance & repairs.
• Maintains and keeps relevant database up to date.
• Authorizes payroll inputs, requisition for new labour & leave days.
• Authorizes all requisitions from Central Stores.
• Follows up on all QA NC issues and closes case within reasonable timeframe.

KPA 3

Responsible for leading, managing & developing a high performing Dispatch team aligned with Company HR Policy, Values & Behaviours.

Outcomes/Indicators:

• Ensures that the whole team understands, applies & commits to the Company Values, Team Behaviours & Code of Conduct.
• Must be a role model for our values and behaviours.
• Manages by walkabouts, is action driven and leads by example.
• Ensures individual goals & KPI’s / targets are set for each team member aligned with company’s strategic goals.
• Drives the performance management process including performance reviews, coaching, training & disciplinary action to ensure optimal performance.
• Identifies training needs & supports career development opportunities within the team.
• Drives a collaborative approach to problem solving.
• Effectively resolves any conflict in a professional, measured & timely manner.
• Reviews, updates & approves SOPs with designated team members, Internal Audit & QA.
• Ensures 100% compliance with SOPs.
• Ensures all company reporting deadlines are met.

KPIs:

• Completed all team member performance reviews.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Customer service.
• Warehouse management.
• Minimum 10 years experience.
• Experience in overseeing employees.
• Experience in the food production industry advantageous.

Interested and suitably qualified and experienced candidates to send through their CVs to srobertson@priconsultants.com.

PLEASE NOTE: Only shortlisted candidates will be contacted.