Oxford Recruitment seeks an Implementer / 2nd Line Support Analyst | Jobs263

Implementer / 2nd Line Support Analyst

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Oxford Recruitment
  • Post Date: September 8, 2020
  • Applications 0
  • Views 230
Job Overview

Our client is an international company expanding their Development team in Zimbabwe. This is lower Java Developers for Implementers and Testers roles with the prospect of moving into a Development role in the future.

  • You will customize the software according to clients needs and specifications, teach clients how to use the software and install customised software systems once approved.
  • Meeting with clients following the sale of software packages to collect data and other information required to customise software systems working with the testing team helping test aspects of the product.
  • To maintain a good working relationship with customers and other employees.
  • Communicating with clients throughout the software customisation process to obtain feedback and approval.
  • To provide implementation for the company software products.
  • Educating clients on how to use purchased software systems and customised system features
  • Installing customised software systems and all necessary components.
  • Ensuring the project team is aware of key deliverables and project milestones.
  • Support the support department with checking the Java code on how functionality works or causes of system errors.
  • Detailed data analysis of customers systems.
  • Minor Java code changes related to support cases.
  • Support the support department with checking the Java code on how functionality works or causes of systems error.
  • Detailed analysis of customer systems.
  • Minor Java code changes related to support cases.
  • To resolve issues by taking customers through a series of actions using either the telephone or email.
  • If the user problem cannot be resolved then log the case in the Helpdesk Software, monitor and track the status of open cases.
  • Working with the 2nd line on Analysing tickets to improve product knowledge.
  • To assist with set up test and production systems.
  • Understand the customer requirements quickly and help to optimise the end product for the client.

The salary is the range of USD500 – USD800 per month, this is ongoing contract position.

Urgently apply if you are interested and attach your CV in word format to: cvs@oxfordrecruitment.co.zw

Job Detail
  • Offered SalaryUSD500 – USD800 per month
  • Career LevelOther
  • QualificationDegree
  • Experience3-5 Years
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