IT Help Desk Technician wanted | Jobs263

IT Help Desk Technician

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This job has been Expired
Jobs263 Zimbabwe
  • Post Date: May 7, 2020
  • Applications 0
  • Views 320
Job Overview

As an IT Help Desk Technician, you are responsible for providing hardware, software, and user support for the company while ensuring all systems are operating as intended.This position requires 2 year experience and will work with the Senior Technician allowing for professional growth and development.

  • Opportunity Highlights
  • Ability to multitask
  • Manage user accounts
  • Manage different systems for user access.
  • Support for software and hardware issues
  • Make-ready of equipment for new deployments
  • Software updates, drivers, knowledge bases, FAQs, etc.
  • Troubleshoot and resolve PC Hardware, Software and Network issues.
  • Provide desktop and infrastructure support for remote locations,
  • Possible travel for UTP cable laying/hardware configurtaion and deploymen/support.
  • Perform other duties assigned

Essential skills required:

  • Basic networking skills and TCP/IP concepts
  • Experience with Microsoft Office Suites
  • Knowledge of ERP systems can be a good plus.
  • Proven end-user support experience.
  • Knowledge of LAN/WAN infrastructure.
  • Extremely detail‑oriented with an ability to handle multiple tasks.
  • Address issues as they occur, and involve third party support as required.
  • Facilitate the purchase of equipment and sourcing of IT supplies ensuring cost‑effective pricing comparisons.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Perform new PC imaging as needed.
  • Utilizing Anydesk Remote support application.
  • Excellent communication skills, including face‑to‑face interactions.
  • VOIP experience support can be a good plus.
  • Available to cover holidays and/or weekends as necessary.

Education/Experience:

  • A+ Certification / Diploma / Degree in IT-related field or equivalent experience in a Technical Support environment.
  • 2 years’ experience working with computer technology in a business environment preferred.
  • Prior experience with supporting and troubleshooting installed applications.
  • Familiarity with the set up and use of Microsoft Office Suites and Windows 10 and newer products preferred.
  • Virus and system health remediation.
  • Basic understanding of fundamental networking concepts.
  • Familiarity with PC hardware fixes and upgrades.

Forward your resume and a cover letter to: rdithelpdesk@gmail.com

Closing Date:13 May 2020

Job Detail
  • QualificationDiploma
  • Experience1-3 Years
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