Oxford Recruitment is looking for a Service Advisor | Jobs263

Service Advisor

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Oxford Recruitment
  • Post Date: March 12, 2020
  • Applications 0
  • Views 284
Job Overview

(Automotive Industry, Harare)

Our client in Automotive industry is looking for Service Advisor to join their dynamic team.

  • A minimum at least minimum of 5+ years in the automotive industry preferred.
  • The candidate will be responsible for greeting customers upon arrival to shop.
  • Ascertain reason for customer visit through verbal interview and visual assessment of vehicle.
  • Connect customers with appropriate automotive mechanic or technician.
  • Consult with mechanics regarding appropriate service options.
  • Develop as many solution methods as possible, attempting to keep cost low.
  • Explain all service options to customers including time and cost estimates.
  • Advise customers on warranty protections and other potential cost saving service options.
  • Track maintenance or repair status, fill out reports on labour and cost of all services.
  • Perform post service inspection with customers and answer any questions they may have.
  • Ring up customer at the front desk and facilitate transactions.
  • Perform customer service duties, i.e answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pickup.
  • Manage shop workflow and schedule for mechanics and technicians.
  • High school diploma or equivalent required.
  • Excellent interpersonal communication skills.
  • Ability to explain complicated concepts to visitors who may not be familiar with industry terminology.
  • Compassionate and patient demeanor.
  • Problem solving and critical industry and parts.
  • Extensive knowledge base of automotive industry and parts.
  • Computer literate to include proficiency in Word, Excel and Outlook.

A generous salary package will be offered to the right candidate.
Urgently apply if you are interested and attach your CV in word format to cvs@oxfordrecruitment.co.zw

Job Detail
  • QualificationDiploma
  • Experience3-5 Years
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