TRC is looking for a Technical Support Manager | Jobs263

Technical Support Manager

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trc
  • Post Date: February 20, 2020
  • Applications 0
  • Views 253
Job Overview

We are looking for a young and diverse professional to manage, coach and support a team of highly skilled engineers, electricians and IT specialists.

Responsibilities include but are not limited to:

  • Managing the local Customer Technical Assistance Center
  • Analyzing situations and determining resources needed to solve them
  • Setting targets and ensuring ongoing training for tech support staff
  • Handling and addressing Customer communication and escalation
  • Producing reports as needed
  • Managing load balancing and prioritization of customer cases
  • Supporting and participating in customer meetings and operation reviews

Requirements:

  • Qualifications in Electrical Engineering or related
  • Ideally 1-3 years’ experience in a managerial position as an electrician
  • A background in construction is a prerequisite
  • Agile with demonstrable teamwork ethos
  • A strong ability to develop positive relationships with clients
  • Commercial awareness

Kindly submit your CV through to cv@trc.co.zw quoting Technical Support Manager

Job Detail
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